Care Concierge

Care Concierge

The Service Ambassador in Mainland China is within your reach to provide personalised support on your healthcare journey.
Online Family Doctor Service
A designated family doctor (general practitioner) continuously understands your health conditions and provides online medical consultation, prescribes certain medications and coordinates medications delivery
(Medications and delivery costs will be borne by the insured)
Second Medical Opinion
A specialist practitioner in designated medical network in Mainland China reviews your medical records, relevant examination reports and current medical diagnosis in order to provide a written second medical opinion to help you make informed decisions for treatment
Medical Companion Service
A nurse accompanies you at the hospital in designated cities in Mainland China to assist with hospital-related administrative procedures, including doctor-patient communication, admission registration, hospital discharge and administrative support prior to applying pre-approval for medical expenses
 
Specialist Phone Consultation
Schedule a medical consultation through phone with a specialist practitioner in designated medical network of Mainland China at your convenience

 

Inpatient Personal Care Service
Caregiver provides daily personal care (such as body hygiene); and professional care (such as incontinence care) during your hospital stay
 
Expedited Diagnostic Tests
Coordinate and arrange for expedited diagnostic tests at designated hospitals in Mainland China 
Priority Outpatient Booking Service
Priority booking service for outpatient  appointment  with specialists at designated hospitals in Mainland China  based on your medical conditions

Download hospital list
Priority Inpatient Booking Service
Expedite access to hospitalisation arrangement through priority booking service at designated hospitals in Mainland China to help shorten waiting time
Home and Personal Care Service
Caregiver provides post-hospitalisation care services such as daily living care, personal and household hygiene, and health monitoring to attend to your medical needs at home
 
Medical Home Visit Service (Exclusive for insured's parents)
A dedicated nurse visits your parents at home while a general practitioner conducts general health assessment online to understand their health condition and raise health awareness with wellbeing tips. You may join the visit virtually to keep abreast of your parents' health
 

Eligibility plans

To be eligible, customer should be insured under any of the following plans (both Basic and Rider versions):
On Your Side Insurance Plan 2
On Your Side Insurance Plan 2 - First Gift
AIA Voluntary Health Insurance Privilege Ultra Scheme
Privilege Ultra Medical Plan
Privilege Ultra Pearl Medical Plan


  • CEO Medical Plan 5*
  • CEO Medical Plan (Worldwide) 5*
  • OptimaCEO Medical Plan
*Applicable to those new policies issued on or after 22 April 2024 only
 


  • CEO Pearl Medical Plan 5*
  • CEO Pearl Medical Plan (Worldwide) 5*
  • OptimaCEO Pearl Medical Plan
*Applicable to those new policies issued on or after 22 April 2024 only
 

Use WeChat to scan the QR code to access the service page

Provide your information to validate the eligibility to activate and use the service

The Service Ambassador will contact you after eligibility check

Please reference the User Guide (provided to eligible users) for the detailed flow on how to activate and use the services.

Care Concierge service videos (Available in Chinese only)

Care Concierge 1-minute introduction video

Episode 1: Travelling businessman – Hospitalisation

Episode 2: Nervous dad – Attentive online family doctor

Episode 3: Caring daughter – Medical home visit for mum and dad

Call your Service Ambassador
Download the designated mobile application and activate the services. 
For enquiries and technical support only, please call our customer service hotline: 
Mainland China Number
(86) 4008981618
Get in touch with your financial planner
Important Information
  1. The Services are only available to the insureds of AIA's eligible product(s) only, and are not provided in Hong Kong and Macau. 
  2. The Services are provided by the designated independent third-party service provider in Mainland China ("Service Provider") when the insured (and/or the insured's parents (if applicable) is in Mainland China subject to the relevant terms and conditions thereto. 
  3. Any service, product or solicitation of any kind provided by the Service Provider are not sold or promoted by AIA, and AIA shall not be responsible and/or liable for any service, product or solicitation of any kind provided by the Service Provider. 
  4. Subject to the terms and conditions of the relevant policy, the Services are value-added services and do not form part of the contractual benefit and are non-guaranteed. AIA reserves the right to amend, suspend or terminate the Services, any part thereof, service provider(s) or change any terms and conditions relating thereto at any time without prior notice at its absolute discretion. Please take note that the actual claim reimbursement under the eligible product(s) shall be subject to the provision of complete claim documents, insured's benefits entitlement, exclusion, policy contract, terms and condition of the eligible product(s). For details, please contact AIA for enquiry. 
  5. AIA is not the service provider, or the agent of the service provider, of the Services. AIA makes no representation, warranty or undertaking as to the quality and availability of the Services, and shall not be responsible or liable for the Services provided by the service provider. Under no circumstance shall AIA be responsible or liable for the acts, omission or negligence in provision of the Services (including but not limited to diagnosis, treatment and medical and healthcare services) by the service provider. 
  6. If you have doubts or enquiries, please seek independent advice from other registered medical practitioners before receiving any medical and healthcare service. Please note that none of the Services is applicable for emergency care. 
  7. With customer's informed consent, the Service Provider will use the customer's (including the insured's parents) personal particulars for registration and verification of identity and eligibility (where applicable) for the use of the Services. 
  8. You are required to settle directly with the Service Provider for the charges of any services obtained which are not covered under the Services (including but not limited to the expenses as set out in the sections headed under "Terms of Use of Care Concierge Services"). For details, please contact the Service Provider. 
  9. This webpage contains general information only. It does not constitute as an offer and/or insurance product recommendation. Please contact your financial planner for details.
  10. In case of discrepancy or inconsistency between the Chinese and English version of the terms and conditions herein, the English version shall prevail.

 

"AIA" or "we" herein refers to AIA International Limited (Incorporated in Bermuda with limited liability)