Login to your AIA+ account.
Tap "Claims" in the Home menu to start a claim submission.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Medical expense | Hospital income |
|---|---|---|
Medical Claim Form Part II – Traditional Chinese/English  | For e-claim, complete Part II of the form only | For e-claim, complete Part II of the form only |
| Medical Claim Form Part II – Simplified Chinese | For e-claim, complete Part II of the form only | For e-claim, complete Part II of the form only |
| Referral letter Applicable to physiotherapy, chiropractic treatment, occupational therapy, diagnostic tests and specialist consultation
|  | |
| Bill | | |
| Receipts | | |
| Proof of diagnosis | | |
| Discharge summary | | |
| ID card copy A valid ID card copy is required if this has not been submitted previously
| | |
We may ask for other documents on a case by case basis.
Please login to AIA+ and follow the steps below to submit your claim application.
You will receive a notification in AIA+ upon claim being processed.
Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
Register FPS or e-Bankin via AIA+ for receiving claims payment directly
For assistance, please contact us.