Savings Insurance
Grow and protect your wealth
Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.
See moreFor Individuals
For Corporations
Grow and protect your wealth
Grow your savings with investments
Provide financial peace of mind in case worst should happen
Relieve financial burden when serious illness strikes
Support for medical expenses
Benefit pay-out based on your illness severity level
Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
Prepare for your retirement
Make your own investment decisions
Protect against accidents and other unforeseen events
A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
A comprehensive retirement solutions for employees and self-employed persons
For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.
DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAUWe strive to assist you for all your inquiries with high touch customer service.
Contact AIAFor Individuals
For Corporations
Have a question? Let us help you
Find a payment option that works for you
Easy payment for renewal premium of Personal Lines policy, renewal fee of AIA Vitality membership & outstanding Levy
Exchange rate of foreign currencies to Hong Kong Dollar
Taking care of your own health by being a smart consumer
& Get help with your claims
Get information on investment options and valuation day
A selection of forms you can download, fill in and send back to us
A selection of product brochures you can download
Find out more about the mobile app that can help you find medical help
Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums
Important information that you should know
Learn more about the new features of this newly redesigned mobile app
Have a question? Let us help you
Get help with your claims
Tools to manage your retirement and pension scheme
Consolidate personal account(s) or transfer MPF assets to AIA
A selection of forms you can download, fill in and send back to us
A selection of product brochures you can download
Useful information about Group Insurance
Important information that you should know
Login or register to access and manage all your policies, claims and more.
Login or register to access and manage all your policies, claims and more.
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{{label}}The “Find Doctors” function in “AIA Connect” mobile application helps you search our Network doctors and clinics in Hong Kong, as well as designated hospitals in mainland China. The application can be easily downloaded from App Store (iOS) or Google Play (Android).
Download the “AIA Connect” app from App Store (iOS) or Google Play (Android) (Click here) to search the network for:
Download “AIA Connect” mobile application:
Enter your customer number and PIN for the one-time registration. You can then search for a nearby clinic and the contact details and qualifications of the specialist. Please go to the Customer Corner to find a doctor online.
It does not affect your No Claim Bonus
No need to stay in hospital
No waiting for reimbursement
Related Hotline | Related Service | Telephone No. |
---|---|---|
SGH Hotline | Clinic enquiry and appointment booking | (852) 2232 8888 -> select language -> Press "#, 2" -> Enter your policy no. |
AIA Customer Hotline | For general policy enquiries | (852) 2232 8888 |
Monday - Friday: 8:45 a.m. – 7 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Sunday & Public Holidays: Closed
You need to register only once with your customer number and PIN to use this function. It gives you the qualifications and contact details of the specialists. Please go to the Customer Corner to find a doctor online.
A comprehensive group of specialists
The 24-hour AIA CEO Medical Hotline provides information and support.
If you need to stay in hospital, the Specialist Network will assist with admission as well as setting up a credit facility* with the hospital
A convenient hotline for you to make an appointment at any clinic in the network
The Specialist Network is available for the standalone & rider versions of following plans:
CEO Medical Plan 5 Series
CEO Medical Plan 3 Series
CEO Medical Plan 2 Series
CEO medical Plan Series
*With a credit facility set up for you, we will pay the hospital directly so you need not spend your money and then wait for reimbursement. This service is not part of the policy, and is subject to termination at any time without notice. If the expenses are higher than the maximum benefit, we will ask you to pay us the difference.
Related Hotline | Related Service | Telephone No. |
---|---|---|
AIA CEO Medical Hotline | 24-hour hotline for medical support and clinic appointment | (852) 2232 8870 -> select language -> Press "1, 1" -> Enter your policy no. |
AIA Customer Hotline | For general policy enquiries | (852) 2232 8888 |
Monday - Friday 8:45 a.m. – 7 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday & Public Holidays: Closed
To use this function, you just need to register once with your customer number and PIN. You can find our network GP’s contact details with their qualifications. Please go to the customer corner to find a doctor.
You can enjoy a preferential consultation fee (medication excluded) for our GP without any prior approval. Customers with hospitalization reimbursement products can present the network card and ID card to enjoy this benefit.
Related Hotline | Related Service | Telephone No. |
---|---|---|
GP Enquiry Hotline | For general clinic enquiries | (852) 3723 3053 |
AIA Customer Hotline | For general policy enquiries | (852) 2232 8888 |
Monday - Friday 9:00 a.m. – 7:00 p.m.
Saturday 9:00 a.m. – 5:30 p.m.
Sunday & Public Holidays: Closed
With your AIA China Assist Card, you can get admitted to a hospital in China without the need for a deposit. Just enter the required information to find details of a nearby hospital.
Related Information | Telephone No. | Office Hours |
---|---|---|
Worldwide/Travel Assistance Services | (852) 2200 6622 | 24 hours emergency hotline |
For residents of mainland China: if you have a Hospitalisation & Surgical, Hospital Income, Disability or Critical Illness plan, and you need hospitalisation, diagnosis, treatment, and/or surgery in mainland China, just enter the city and province, or the name of the hospital to find details of a nearby hospital.
Related Information | Telephone No. | Office Hours |
---|---|---|
For general policy enquiries | (852) 2232 8888 | Monday - Friday: 8:45 a.m. – 7 p.m. Saturday: 9:00 a.m. – 1:00 p.m. Sunday & Public Holidays: Closed |
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