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  • {{title}}

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    • AIA Easy Medsearch

    “AIA Connect”
    Find Network Provider

    The “Find Doctors” function in “AIA Connect” mobile application helps you search our Network doctors and clinics in Hong Kong, as well as designated hospitals in mainland China. The application can be easily downloaded from App Store (iOS) or Google Play (Android).

    Download the “AIA Connect” app from App Store (iOS) or Google Play (Android) (Click here) to search the network for:

    • Clinics in Hong Kong that offer outpatient surgery for Super Good Health policyholders
    • High quality specialist for specified plans
    • General Practitioner (GP) for network cardholders with preferential consultation fee (medication excluded)
    • Hospitals in mainland China for China Assist cardholders under AIA International Assistance Services (AIAS)
    • Hospitals in mainland China for policyholders from mainland China

    Download “AIA Connect” mobile application:

    • Super Good Health (SGH) Network
    • Specialists for Policyowner of Specified Plans
    • General Practitioner (GP) List for Network Cardholders
    • Hospitals List For China Assist Card
    • Hospitals in Mainland China

    Enter your customer number and PIN for the one-time registration. You can then search for a nearby clinic and the contact details and qualifications of the specialist. Please go to the Customer Corner to find a doctor online.

    Some of the benefits of outpatient surgery at an SGH network clinic:

    It does not affect your No Claim Bonus

    No need to stay in hospital

    No waiting for reimbursement

    Related Hotline Related Service Telephone No.
    SGH Hotline Clinic enquiry and appointment booking (852) 2232 8888 -> select language -> Press "#, 2" -> Enter your policy no.
    AIA Customer Hotline For general policy enquiries (852) 2232 8888

    Office Hours:

    Monday - Friday: 8:45 a.m. – 7 p.m.
    Saturday: 9:00 a.m. – 1:00 p.m.
    Sunday & Public Holidays: Closed

    You need to register only once with your customer number and PIN to use this function. It gives you the qualifications and contact details of the specialists. Please go to the Customer Corner to find a doctor online.

    Quality Services in the Specialist Network

    A comprehensive group of specialists

    The 24-hour AIA CEO Medical Hotline provides information and support.

    If you need to stay in hospital, the Specialist Network will assist with admission as well as setting up a credit facility* with the hospital

    A convenient hotline for you to make an appointment at any clinic in the network

    The Specialist Network is available for the standalone & rider versions of following plans:

    CEO Medical Plan 5 Series

    • CEO Medical Plan 5
    • CEO Medical Plan (Worldwide) 5
    • CEO Pearl Medical Plan 5
    • CEO Pearl Medical Plan (Worldwide) 5


    CEO Medical Plan 3 Series

    • CEO Medical Plan 3
    • CEO Medical Plan (Worldwide) 3
    • CEO Pearl Medical Plan 3
    • CEO Pearl Medical Plan (Worldwide) 3


    CEO Medical Plan 2 Series

    • CEO Medical Plan 2
    • CEO Medical Plan (Worldwide) 2
    • CEO Pearl Medical Plan 2
    • CEO Pearl Medical Plan (Worldwide) 2


    CEO medical Plan Series

    • CEO Medical Plan
    • CEO Medical Plan (Worldwide)
    • Executive Health Plan
    • Executive Health Plan (Worldwide)
    • Regal Health Plan
    • Regal Health (Worldwide)


    *With a credit facility set up for you, we will pay the hospital directly so you need not spend your money and then wait for reimbursement. This service is not part of the policy, and is subject to termination at any time without notice. If the expenses are higher than the maximum benefit, we will ask you to pay us the difference.

    Related Hotline Related Service Telephone No.
    AIA CEO Medical Hotline 24-hour hotline for medical support and clinic appointment (852) 2232 8870 -> select language -> Press "1, 1" -> Enter your policy no.
    AIA Customer Hotline For general policy enquiries (852) 2232 8888

    Office Hours:

    Monday - Friday 8:45 a.m. – 7 p.m.
    Saturday 9:00 a.m. – 1:00 p.m.
    Sunday & Public Holidays: Closed

    To use this function, you just need to register once with your customer number and PIN. You can find our network GP’s contact details with their qualifications. Please go to the customer corner to find a doctor.

    You can enjoy a preferential consultation fee (medication excluded) for our GP without any prior approval. Customers with hospitalization reimbursement products can present the network card and ID card to enjoy this benefit.

    Related Hotline Related Service Telephone No.
    GP Enquiry Hotline For general clinic enquiries (852) 3723 3053
    AIA Customer Hotline For general policy enquiries (852) 2232 8888

    Office Hours:

    Monday - Friday 9:00 a.m. – 7:00 p.m.
    Saturday 9:00 a.m. – 5:30 p.m.
    Sunday & Public Holidays: Closed

    With your AIA China Assist Card, you can get admitted to a hospital in China without the need for a deposit. Just enter the required information to find details of a nearby hospital. 

    24-hour AIA Worldwide/Travel Assistance Services Hotline:

    Related Information Telephone No. Office Hours
    Worldwide/Travel Assistance Services (852) 2200 6622 24 hours emergency hotline

    For residents of mainland China: if you have a Hospitalisation & Surgical, Hospital Income, Disability or Critical Illness plan, and you need hospitalisation, diagnosis, treatment, and/or surgery in mainland China, just enter the city and province, or the name of the hospital to find details of a nearby hospital. 

    AIA Customer Hotline

    Related Information Telephone No. Office Hours
    For general policy enquiries (852) 2232 8888 Monday - Friday: 8:45 a.m. – 7 p.m.
    Saturday: 9:00 a.m. – 1:00 p.m.
    Sunday & Public Holidays: Closed
    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Monday - Friday; 11am - 5pm

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Monday - Friday; 11am - 5pm

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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