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    • PERSONAL MEDICAL CASE MANAGEMENT SERVICES

    Take care of your medical and emotional needs throughout your healthcare journey

    • Personal Medical Case Management Services
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?

    What is Personal Medical Case Management Services?

    A personal and dedicated 24/7 service for a minimum period of 3 months

    A unique quality-accredited global network supported by over 3,000 leading specialists from USA, Israel, and foremost European countries

    Offers a third-party quality independent opinion for serious medical conditions along with ongoing support

    Gathers collective multidisciplinary opinions for discussion with your doctor. With consensus among doctors, Medix will advise you on the optimal and most efficient treatment, avoiding unnecessary testing and invasive treatment

    What does it include?

    Review and re-evaluate your medical condition

    Provide ongoing guidance and support for a minimum of 3 months

    24/7 hotline (excluding general holidays) for accepted cases

    Access to the world’s leading specialists

    Offer medical recommendation

    Communicate in Cantonese, Mandarin or English

    Important Information

    1. Subject to individual policy provisions, the personal medical case management services may only be a value-added service and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.

    2. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.

    3. Eligibility for service is subject to evaluation by AIA and Medix and the services provided are subject to the terms and conditions of Medix.

    4. Additional charges might be incurred for some particular services stated by Medix.

    5. With customer’s informed consent, their medical history will be passed to Medix for the purpose of medical assessment.

    6. Statistics and service information stated in this website have been verified by Medix only.

    7. Please contact Medix for full details of the scope of the service.
    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, please take note of the following special service hours for Macau.

    Macau:

    • Customer Service Centres & Hotline Service:
      • 10am - 4pm (Monday - Friday)

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
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