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Personal Medical Case Management Services with Rehabilitation Management
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    • Personal Medical Case Management Services with Rehabilitation Management

    Taking care of your medical and emotional needs from diagnosis, treatment to the recovery

    • About the service
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?

    AIA and Medix launched the Personal Medical Case Management Services with Rehabilitation Management, offering access to third-party expert advice, support and assistance along your medical journey, from diagnosis, treatment through rehabilitation.

    Personal Medical Case Management Services ensures your diagnosis is correct and your treatment plan is personalised
    Rehabilitation Management1 offers you a 360-degree multidisciplinary personalised and comprehensive rehabilitation plan

    Your Personalized Solution:

    A personal and dedicated 24/7 service for a minimum period of 3 months

    A unique quality-accredited global network supported by over 4,000 leading specialists from USA, Israel, and foremost European countries

    Offers a third-party quality independent opinion for various medical conditions along with ongoing support

    Gathers collective multidisciplinary opinions for discussion with your doctor. Upon consensus among doctors, Medix will advise you on the optimal and most efficient treatment, personalising your medical journey to ensure that you receive the care you deserve

    The Service:

    Review and re-evaluate your medical condition

    Provide ongoing guidance and support for a minimum of 3 months

    24/7 hotline (excluding general holidays) for accepted cases

    Access to the world’s leading specialists

    Offer medical recommendation

    Communicate in Cantonese, Mandarin or English

    1Rehabilitation Management is applicable to customers with the following conditions:

    • Diagnosed with cancer and have received the relevant surgery, treatment or medical procedure, including radiotherapy, chemotherapy, immunotherapy, biological treatment; or
    • Diagnosed with cardiovascular diseases and have completed the relevant surgery or medical procedure, including cardiac angioplasty, open heart surgery, heart valve replacement..

    Important Information

    1. Subject to individual policy provisions, the personal medical case management services and / or Rehabilitation Management may only be the value-added services and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.

    2. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.

    3. Eligibility for service is subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix.

    4. Additional charges might be incurred for some particular services stated by Medix.

    5. With customer’s informed consent, their medical history will be passed to Medix for providing the related services.

    6. Statistics and service information stated in this webpage have been verified by Medix only. AIA shall not be responsible or liable for the statistic and services information stated in this webpage.

    7. The above information is for reference only. Please contact Medix for full details of the scope of the service.
     
    ^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal.

    However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Macau:

    • Customer Service Centre & Hotline Service:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal.

    However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Macau:

    • Customer Service Centre & Hotline Service:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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