What benefit item(s) are you claiming for?
You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:
HK: Customer Service Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
HK: Customer Service Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
If you submit the claim application through AIA financial planner / your broker / independent financial adviser, you will receive a notification from the respective channel.
If you submit the claim application to us directly, you will receive a notification from us.
Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
Register FPS or e-Bankin via AIA+ for receiving claims payment directly
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Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Cancer / Carcinoma-in-situ |
|---|---|
Critical Illness & Severity-based Health Protection Claim Form Part I – Traditional Chinese/English |  |
| Critical Illness & Severity-based Health Protection Claim Form Part I – Simplified Chinese | |
| Confidential Medical Certificate: Critical Illness – Cancer / Early Stage Malignancy – Traditional Chinese/English | |
| Confidential Medical Certificate: Critical Illness – Cancer / Early Stage Malignancy – Simplified Chinese | |
| Histopathological report | |
| PET / CT / MRI report (if any) PET refers to positron emission tomography, CT refers to computed tomography and MRI refers to magnetic resonance imaging
| |
| ID card copy A valid ID card copy is required if this has not been submitted previously
| |
We may ask for other documents on a case by case basis.
Note: Apart from claim form, you may submit other supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Stroke |
|---|---|
| Critical Illness & Severity-based Health Protection Claim Form Part I – Traditional Chinese/English | |
| Critical Illness & Severity-based Health Protection Claim Form Part I – Simplified Chinese | |
| Confidential Medical Certificate: Critical Illness - Stroke - Traditional Chinese/English | |
| Confidential Medical Certificate: Critical Illness - Stroke - Simplified Chinese | |
| Brain CT and/or MRI report CT refers to computed tomography and MRI refers to magnetic resonance imaging
| |
| Proof of neurological deficit Examples: attending physician's assessment, test, investigation and physiotherapy progress report/record
| |
| ID card copy A valid ID card copy is required if this has not been submitted previously
| |
We may ask for other documents on a case by case basis.
Note: Apart from claim form, you may submit other supporting documents in copies.
Select up to 3 options
Heart Attack
Other Serious Coronary Artery Disease
Angioplasty / Percutaneous Coronary Intervention
Other Serious Coronary Artery Disease
Angioplasty / Percutaneous Coronary Intervention
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | - |
|---|---|
| Please select the claim benefit item above first |
| Required Claim Document | Heart Attack | Other Serious Coronary Artery Disease | Angioplasty / Percutaneous Coronary Intervention |
|---|---|---|---|
| Critical Illness & Severity-based Health Protection Claim Form Part I – Traditional Chinese/English | | | |
| Critical Illness & Severity-based Health Protection Claim Form Part I – Simplified Chinese | | | |
| Confidential Medical Certificate - Traditional Chinese/English | | | |
| Confidential Medical Certificate - Simplified Chinese | | | |
| Electrocardiogram | | ||
| Blood test report (test item: cardiac enzymes / troponin) | | ||
| Cardiac catheterization and coronary angiogram report | | | |
| Coronary angioplasty surgical report | | ||
| ID card copy A valid ID card copy is required if this has not been submitted previously
| | | |
We may ask for other documents on a case by case basis.
Note: Apart from claim form, you may submit other supporting documents in copies.
For assistance, please contact us.