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{{label}}Cancer can be daunting and frightening, all you need is a comprehensive care plan to help you reduce the risks, get a timely diagnosis and treatment, as well as handling the soaring medical cost. As your trusted partner, AIA goes beyond the traditional insurance products and extends the value-added service on top of your protection. We fully understand that cancer patients have different needs during the journey of cancer care, hence, AIA provides you the tailored services in helping you and your family to ease the worries on your way to fight against cancer and supporting you to get back to healthy life.
Health Pilot services offer you one-stop care support guiding you on every step from Diagnosis, Treatment to Recovery
Personal Medical Case Management with Rehabilition Management Services
- Offers third-party quality independent opinion with personal and dedicated team comprising of a case manager, doctor and nurse and ongoing support for a minimum period of 3 months which is supported by a unique quality-accredited global medical network with collective multidisciplinary opinion to ensures your diagnosis is correct and your treatment plan is personalised
Designated Hotline for medical enquiry with empathy
- Provide you with professional medical advice and support through Personal Medical Case Management in assisting you overcome your worries and doubt
Concierge for Oncology Related Service*
- Offers a basket of oncology related services arrangement with our designated providers, including coordination for Chinese Medicine Practitioner Consultation, Dietitian Consultation, Psychological Counselling, Physiotherapy, Home Nursing, purchase of medical appliances and outpatient transportation arrangement, to meet your needs
Caregiver Support
- Provides simple training and related information to the caregiver, such as the minimal medical support for helping the patients at home and in their daily lives, so that they can get necessary medical support when they are home. Also, it can help ease the caregivers’ worries
Navigate Community Resources
- Consolidates the information and resources offered by the non-profit organizations on cancer patients and shares with you when you in need
Cashless Hospitalisation and Claims Application Consultation
- Provides guidance on applying the credit facility service for hospitalisation (Cashless hospitalisation) and claims application, allowing you to settle the administrative procedures and focus on treatment and rehabilitation
Dedicated Claims Enquiry Hotline
- Provides you with a dedicated claims enquiry hotline to ease your worry on the claims progress
*Service arrangement is only applicable for the designated service providers endorsed by AIA
^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
To be eligible, customer should be insured under any of the following plans (both standalone and rider versions) which are issued in Hong Kong:
*Also applicable to AIA Vitality version
^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
Health Pilot services are a one-stop cancer care solution offered by AIA, which aim to offer a holistic health care with a personalized experience to the customer and their family members on the way to recovery. If the customer is diagnosed with a covered cancer, Health Pilot will offer the tailor value-added services to the customer, which include Personal Medical Case Management and Rehabilitation Management, Designated Hotline for Medical Enquiry with empathy, Concierge for Oncology Related Service, Caregiver Support, Navigate Community Recourse, Cashless hospitalization and Claims Application Consultation and Dedicated Claims Enquiry Hotline.
In the unfortune event that the customer is diagnosed with covered cancer after he/she applied for eligible product(s), provided that the policy is in effect, the customer is eligible to apply for the one-stop value-added service provided by Health Pilot without any additional fee. If the customer is yet to recover after the end of service period, Health Pilot will consider extending the service period without charge, subject to the medical condition and request by the customer.
Please be aware that the charge incurred by service (for example: the oncology related services provided by the designated service provider(s) or the service provided by the non-profit organization(s)) shall be borne by the customers.
Eligible customer may contact the Health Pilot designated hotline at (852) 2232-8128 to activate the service. The service hours will be from 9 am to 6 pm, Monday to Friday (except Saturday, Sunday, and public holidays). Financial planner may contact the Health Pilot designated hotline on behalf of their customers to register the service and the Health Pilot will contact the customer for further follow-up.
The arranged service under oncology related service does not provide cashless arrangement. The customer is required to pay for the cost incurred by such service after receiving the treatment. The related claims arrangement shall follow the existing procedure. For details, please refer to “HEALTH CARE & CLAIMS – FILE A CLAIM” at AIA website. Such service is separated from insurance coverage. The provision of service does not imply AIA’s any admission of liability of any benefit claim. Customers are recommended to reference their policy contracts to ensure whether the oncology related service is covered and such service is fully covered. Should you have any enquiries, please contact AIA or your financial planners.
The concierge arrangement provided by Health Pilot on the oncology related service is only applicable to the designated service provider(s) endorsed by AIA. If the non-designated service provider is selected by the customer, he/she may have to arrange the service on their own.
According to the customers’ medical condition and their needs, Health Pilot will consolidate the information and resources offered by the non-profit organization on cancer patients and shares with them when they in need.
Important Note:
^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
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