1. The above services are applicable to Insured of eligible product(s) only.
2. The above services are provided by the designated service provider engaged by AIAHK and is not applicable to Macau Region
3. Subject to individual policy provisions, the above service is the value-added services and not form part of the contractual benefit and non-guaranteed. AIA reserves the right to amend or cancel the service or service provider at any time without prior notice at its absolute discretion. For detail, please contact AIA for enquiry. Please take note that the actual claim reimbursement shall subject to complete claim documents, insured’s benefits entitlement, exclusion, policy contract, terms and condition of eligible product(s).
4. The dedicated claims enquiry hotline is managed by AIA, while the other services are provided by Medix and designated service providers. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA..
5. For details of the endorsed designated service providers, please login to AIA Connect for the contact information or contact your Health Pilot directly.
6. Eligibility for the personal medical case management service and rehabilitation management service are subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix. Please refer to the important information of the Personal Medical Case Management services with Rehabilitation Management leaflet for details.
7. For the avoidance of doubt, eligible customers can choose to apply the personal medical case management service and rehabilitation management service directly by themselves and call the hotline for claims enquiry without going through Health Pilot services.
8. Charges might be incurred for some particular services which are borne by users.
9. AIA is not the service provider or the agent of the service provider. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider(s). Under no circumstance shall we be responsible or liable for the acts or omissions or services of the service provider.

^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.

1. The above services are applicable to Insured of eligible product(s) only.
2. The above services are provided by the designated service provider engaged by AIAHK and is not applicable to Macau Region
3. Subject to individual policy provisions, the above service is the value-added services and not form part of the contractual benefit and non-guaranteed. AIA reserves the right to amend or cancel the service or service provider at any time without prior notice at its absolute discretion. For detail, please contact AIA for enquiry. Please take note that the actual claim reimbursement shall subject to complete claim documents, insured’s benefits entitlement, exclusion, policy contract, terms and condition of eligible product(s).
4. The dedicated claims enquiry hotline is managed by AIA, while the other services are provided by Medix and designated service providers. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA..
5. For details of the endorsed designated service providers, please login to AIA Connect for the contact information or contact your Health Pilot directly.
6. Eligibility for the personal medical case management service and rehabilitation management service are subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix. Please refer to the important information of the Personal Medical Case Management services with Rehabilitation Management leaflet for details.
7. For the avoidance of doubt, eligible customers can choose to apply the personal medical case management service and rehabilitation management service directly by themselves and call the hotline for claims enquiry without going through Health Pilot services.
8. Charges might be incurred for some particular services which are borne by users.
9. AIA is not the service provider or the agent of the service provider. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider(s). Under no circumstance shall we be responsible or liable for the acts or omissions or services of the service provider.

^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.

1. The above services are applicable to Insured of eligible product(s) only.
2. The above services are provided by the designated service provider engaged by AIAHK and is not applicable to Macau Region
3. Subject to individual policy provisions, the above service is the value-added services and not form part of the contractual benefit and non-guaranteed. AIA reserves the right to amend or cancel the service or service provider at any time without prior notice at its absolute discretion. For detail, please contact AIA for enquiry. Please take note that the actual claim reimbursement shall subject to complete claim documents, insured’s benefits entitlement, exclusion, policy contract, terms and condition of eligible product(s).
4. The dedicated claims enquiry hotline is managed by AIA, while the other services are provided by Medix and designated service providers. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA..
5. For details of the endorsed designated service providers, please login to AIA Connect for the contact information or contact your Health Pilot directly.
6. Eligibility for the personal medical case management service and rehabilitation management service are subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix. Please refer to the important information of the Personal Medical Case Management services with Rehabilitation Management leaflet for details.
7. For the avoidance of doubt, eligible customers can choose to apply the personal medical case management service and rehabilitation management service directly by themselves and call the hotline for claims enquiry without going through Health Pilot services.
8. Charges might be incurred for some particular services which are borne by users.
9. AIA is not the service provider or the agent of the service provider. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider(s). Under no circumstance shall we be responsible or liable for the acts or omissions or services of the service provider.

^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.