Your security matters to us. With this guide, AIA aims to help you identify and avoid common scams, protecting both your personal information and financial security.
AIA Hong Kong is a registered SMS sender with the Office of the Communications Authority (OFCA) in Hong Kong. Here's how you can quickly recognise genuine AIA messages:
Tip 1:
All SMS messages we send to local subscribers of mobile services in Hong Kong will have a sender ID beginning with prefix "#". Official sender IDs include:
- #AIA
- #AIA CS
- #AIA+ HK
- #AIACompany
- #AIAEverest
- #AIAHK
- #AIAHK IAM
- #AIAMPF
- #AIAORSO
- #AIAPension
Tip 2:
Be cautious if you see any other sender IDs like AIA, AIAHK, HK-AIA, or AIA-HK. Under no circumstances should you click on suspicious links or disclose personal information to avoid potential losses. For the detailed list, please refer to the list of reported fraudulent websites.
Scammers use various ways to deceive to impersonate AIA. Let's look at some common methods and how to stay protected:
Fraudulent websites
How scammers deceive you: They create websites closely resembling AIA's official site, using terms like "Insurances" or "Medical Plan" or "Hong Kong Insurance" to mislead you into clicking or providing personal details such as passwords and bank information. Some scam websites even imitate official page layouts, news updates, and other content, to appear legitimate.
How to protect yourself: Always double-check that you're on the official AIA Hong Kong website. Avoid clicking links from unfamiliar emails, texts, or social media to prevent personal data leaks or financial loss.
Fraudulent AIA apps
How scammers deceive you: Scammers design fraudulent apps using logos and names similar to AIA. These apps often appear on unofficial app stores, private chats, or phishing websites. Once installed, they can steal your login details or financial information.
How to protect yourself: Only download AIA apps from trusted sources like the Apple App Store, Google Play, or directly from our official website. Do not click on unfamiliar links or scan suspicious QR codes.
Impersonating AIA Email
How scammers deceive you: Scammers send fraudulent emails pretending to be from AIA, with subjects like "E-invoicing Notification" or "Account Anomaly Alert", urging immediate action and prompting you to click harmful links or attachments.
How to protect yourself: If you're unsure about an email's authenticity, visit our official website directly. Never use contact details from suspicious emails. Our customer support team can help you verify the legitimacy.
Cold-Call Impersonation
How to protect yourself:
- Verify the identity of any caller claiming to represent AIA by asking for their full name and staff ID.
- End the call immediately if the caller refuses to provide identification or behaves suspiciously.
- Verify the sender's identity by contacting AIA directly if you have any doubts or notice unusual activity:
Hong Kong: (852) 2232 8888Macau: (853) 8988 1822
Under no circumstances:
- Do not share your personal information, login credentials, or banking details with unknown callers or websites.
- Do not click on suspicious links or open attachments from unknown sources.
- Do not make payments or transfer funds based on unsolicited calls or messages.
- Do not reply to messages that appear fraudulent or come from unknown sources.
- AIA and its financial planners will never:
- Ask you to withdraw funds from your MPF or insurance accounts via cold calls.
- Request sensitive information through unofficial channels.
Be Scam-Smart - Three "Don'ts"
- Don't trust easily: Be cautious about messages claiming urgent issues or prize winnings. Do not rely solely on caller ID, voice recordings, video calls, profile photos, or social media accounts as proof that someone represents AIA. AIA agents and staff will never ask for OTPs.
- Don't click: Avoid unknown links, QR codes, or unofficial downloads.
- Don't disclose: Never share passwords, verification codes, ID numbers, or banking details.
Quick Account Security Check - Three Steps
- Use strong and unique passwords: Passwords should contain uppercase and lowercase letters/numbers/symbols and should not be reused across different accounts.
- Apply multi-factor authentication: Enable applicable dual verification (e.g. password + biometric authentication on AIA+) for added security.
- Only visit through official channels: Only access AIA services through the official website or app. Beware of counterfeit sites.
Minimize Loss in Emergencies - Four Steps
If you've accidentally clicked a suspicious link or shared personal details:
- Disconnect immediately: Close the page or app and disconnect from the internet.
- Change passwords: Immediately reset your AIA login details and other related passwords.
- Scan your device: Perform a full antivirus scan to remove potential malware.
- Report the issue: Contact our customer service immediately and notify the police.
If you encounter fraudulent behavior impersonating AIA, please go to:
- AIA+ app: Go to Help and support > Contact AIA
- AIA Official Website: Go to Help and support > Contact Us
When in doubt, verify through our Customer Service Hotline: HK (852) 2232 8888 or Macau (853) 8988 1822.
The table below lists the official websites and platforms of AIA Hong Kong & Macau for reference by customers and the public:
| Websites | |
|---|---|
| Website URL | https://www.aia.com.hk/en |
| Social Media Platform | |
| AIA Hong Kong and Macau https://www.instagram.com/AIAHongKongMacau | |
| Threads | AIA Hong Kong and Macau https://www.threads.com/@aiahongkongmacau |
| AIA Hong Kong and Macau https://www.facebook.com/AIAHongKong | |
| AIA Hong Kong and Macau https://www.linkedin.com/company/aia-hong-kong-&-macau/ | |
| YouTube | AIA Hong Kong And Macau https://www.youtube.com/user/AIAHongKong |
| Account Name: 香港友邦保險 WeChat ID: AIA_HK_MACAU | |
| WeChat Channel | Account Name: 香港友邦保險 WeChannel ID: sphEfi759PN5sT5 |
| Xiaohongshu | Account Name: 香港友邦保险 Xiaohongshu ID: 1925810064 |
| Domain | @aia.com @comm.aia.com.hk @aiavitality.com.hk |
| AIA Hong Kong financial planner's domain | @aia.com.hk |
| AIA Macau financial planner's domain | @aia.com.mo |
| SMS | |
| SMS send name |
|
| Hotline | |
| Individual life | Hong Kong: (852) 2232 8888 Macau: (853) 8988 1822 |
| MPF/ORSO/Macau Pension - Employee/Self-employed | Hong Kong: (852) 2200 6288 Macau: 0800 272 |
| MPF/ORSO/Macau Pension - Employer | Hong Kong: (852) 2100 1888 Macau: (853) 8988 1814 |
| Group insurance | Hong Kong: (852) 2200 6333 Macau: 0800 516 |
| AIA Vitality | Hong Kong: (852) 2232 8282 |
| AIA Everest | Hong Kong: (852) 2232 8968 |
All insurance intermediaries must be licensed and registered with the Insurance Authority (IA) of Hong Kong before carry out any regulated activities. If you receive a call, message, or communication from an individuals claiming to be an AIA financial planner and have any doubts about his identity, you should verify his credentials by checking the "Register of Licensed Insurance Intermediaries" on the IA's official website. Do not rely solely on the identity claimed by the individual.
