Skip to main content
  • ENG
  • 繁體
  • 简体
  • Search
  • home
  • iShop
    • INTERESTED IN BUYING AIA PRODUCTS?
  • Help & Support
    • Contact Information
    • Payment Options
    • Online Payment with Visa / MasterCard / AMEX / FPS
    • Foreign Exchange Rates
    • Health Care & Claims
    • Investment Information
    • Form Library
    • Product Brochure Library
    • Find Network Provider
    • Claims Corner
    • Calculators
    • Useful Information (Individuals)
    • Important Information (Individuals)
    • "AIA Connect" Mobile App
    • AIA Customer Mobile Number and/or Email Address Registration
    • Useful Information (Group Insurance)
    • Important Information (Group Insurance/MPF/ Pension)
  • My AIA
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
  • Life Stages
    Learn more about the needs of different life stages and the solutions we can offer.
  • Personal Medical Case Management service
    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
  • Medical Expense Pre-approval Service
  • Universal Life and Participating Products
  • AIA Smart Bundle Solutions
  • Careers
AIA
  • iShop

    AIA iShop

    Find the right insurance at your fingertips

    SEE MORE
    • INTERESTED IN BUYING AIA PRODUCTS?

      Go to AIA iShop now

  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    Service Appreciation

    Show your appreciation for someone who has helped you.

    SAY THANK YOU

    Health & Wellness 360

    For your health, we go beyond insurance

    Know More

    For Individuals

    For Corporations

    • Contact Information

      Have a question? Let us help you

    • Payment Options

      Find a payment option that works for you

    • Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy

    • FOREIGN EXCHANGE RATES

      Exchange rate of foreign currencies to Hong Kong Dollar

    • Health Care & Claims

      Taking care of your own health by being a smart consumer
      & Get help with your claims

    • AIA EVEREST

      Useful information about AIA Everest

    • Health & Wellness 360

      For your health, we go beyond insurance

    • 3D Protection Index

      New Technology Offers Instant Review of 3D Protection Gap

    • Investment Information

      Get information on investment options and valuation day

    • Form Library

      A selection of forms you can download, fill in and send back to us

    • Product Brochure Library

      A selection of product brochures you can download

    • Find Network Provider

      Find out more about the mobile app that can help you find medical help

    • Useful Information

      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums

    • Important Information

      Important information that you should know

    • “AIA Connect” Mobile App

      Learn more about the new features of this newly redesigned mobile app

    • AIA Customer Mobile Number and/or Email Address Registration

      Register Mobile Number and/or Email Address for Individual life policy(ies)

    • Contact Information

      Have a question? Let us help you

    • Claims Corner

      Get help with your claims

    • Calculators

      Tools to manage your retirement and pension scheme

    • ONLINE MPF ASSETS TRANSFER

      Consolidate personal account(s) or transfer MPF assets to AIA

    • Form Library

      A selection of forms you can download, fill in and send back to us

    • Product Brochure Library

      A selection of product brochures you can download

    • Important & Useful Information

      Important and useful information that you should know

    • WORKWELL WITH AIA

      Support you in achieving overall wellbeing

  • My AIA

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Employee/Self-employed Broker
      ORSO
    • Employer Employee Broker
      Macau Pension
    • Employer Employee Broker

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Member
      ORSO
    • Employer Member
  • Language Select
    • ENG
    • 繁體
    • 简体
  • Search
  • Contact Us
    • Call Us

      AIA International Limited (Hong Kong Branch)
      Mon-Fri 9:00am - 6:00pm
      Sat 9:00am - 1:00pm
      Sun Public Holidays Closed

      AIA Everest Life Company Limited
      Mon-Fri 9:00am - 6:00pm
      Sat, Sun & Public Holidays Closed

    • Email Us

About AIA e-services
Get in touch
Back to Top
  • {{title}}

    {{label}}
  • TERMS AND CONDITIONS FOR E-BANKIN

    Please read these Terms and Conditions carefully and make sure that you understand them.

    Application

    1. I / We hereby apply for services as indicated in this form and I / we understand that the services applied for shall be effective from the date of approval. Such approval is at the discretion of the AIA International Limited (“the Company”), and any service / payment provided by the Company is subject to the terms and conditions, rules, regulations and official issuances of the Company applicable to and/or governing “e-BankIn” services (which may be from time to time enacted, revised, modified or altered according to the Company’s policy) and in accordance with the terms and conditions of the relevant insurance policy.

    2. If I / We fail to provide any information requested in this form or such other information as may be requested by the Company, it may result in the Company’s inability to process this application.

    Use of e-BankIn

    3. I / We agree to abide by such terms and conditions, rules, regulations and official issuances as the Company may prescribe from time to time for the operation and maintenance of the “e-BankIn” to transfer policy benefits to the bank account designated by me / us.

    4. I / We agree that the Company may impose reasonable fees and / or charges for the provision and maintenance of, and in connection with the arrangement of, direct payment of policy benefits to the bank account designated by me / us, as the Company may see fit. The Company may deduct and / or set off such fees and / or charges from the payment as the Company sees fit. The Company is not liable to any charge, fee, penalty or payment imposed by the bank on my / our designated bank account in processing the “e-BankIn” application and in accepting and processing the Company’s payment(s) into my / our designated bank account.

    For e-BankIn only:I / We understand that the Company will agree to arrange payment of policy benefits to the bank account of the policy owner only. The bank account number submitted by me / us is that of the policyowner of the relevant policy at the time of this application. I / We authorize the Company to verify the bank account holder details with the relevant bank if necessary. I / We understand that the Company will only accept bank account of those banking institutions with branches in Macau.

    5. If the policy is subsequently assigned and/or if there is any change of policy ownership, no payment will be made to the designated bank account and any “e-BankIn” service rendered by the Company will immediately cease.

    6. Payment(s) made by the Company will only be made in the currency of HKD/MOP, and if any benefit payable under the relevant policy is designated in any other currencies, the amount will be paid in HKD/MOP and converted on the day that the payment is processed at the internal exchange rate as determined by the Company in its discretion. In case if the currency of the amount paid out is different from the currency of the bank account, bank exchange rate would be used to convert the paid out amount to the bank account currency. I / We release and indemnify the Company from and against all liabilities arising from and in connection with the application of the internal exchange rate for the conversion and payment to my / our designated bank account.

    7. Any payment made by the Company will be subject to a maximum amount as the Company may at its discretion determine. If the benefit payable exceeds the maximum limit prescribed by the Company, the entire amount will not be deposited into the bank account designated by me / us but will be paid to me / us by way of other methods as the Company finds convenient.

    8. Unless enrollment of the “e-BankIn” service is duly revoked by advance written notice, any sum paid by the Company into my / our designated bank account shall constitute a complete, full and final discharge of the amount so paid. To cancel enrollment of the “e-BankIn” service and/or to change the designated bank account, I / we have to give prior written notice to the Company in its prescribed form. The Company will only accept such request if I / we am / are the policy owner at the time of the submission of the prescribed form. Any cancellation or change will only be effected after the written request in prescribed form is received and approved by the Company. The Company shall not be liable for any liability, loss or damage arising from and in connection with my / our application for the cancellation of enrollment / change of designated bank account.

    9. If, for any reason, the Company is unable to arrange remittance to my / our designated bank account, I / we agree that the Company may use other methods of payment as it finds convenient.

    10. The Company has the discretion from time to time to withdraw, modify, suspend or discontinue the “e-BankIn” service without giving any reason or prior notice.

    Liability of the Company

    11. Neither the Company, its associates, nor any of their directors, officers, employees or agents, shall be liable to me/us for any for any damages, loss or other liability whatsoever (both direct and indirect) and / or any consequential, incidental or special damages (including but not limited to any loss of profits or loss of savings), as a result of and / or by reason of:-

    (a) My / our acceptance and / or use of the “e-BankIn” services provided by the Company;

    (b) Reliance on any information or material available or opinion appearing on this form, the website and / or other materials provided by the Company;

    (c) Any act, error or omission by the Company or any of its associates, or their directors, officers, employees or agents other than as a result of a fraud or willful default of the Company, its associates, their directors, officers, employees or agents;

    (d) The Company’s failure in good faith to honour any stop-payment instructions given by me / us;

    (e) Any act, error, omission or insolvency of any person not associated with the Company.

    12. In the event that it is decided by a Court of Law or tribunal that any part of clause 12 cannot be permitted to waive liability then the liability of the Company in total shall only be limited to the actual amount paid or payable into my / our designated bank account.

    Indemnity to the Company

    13. Without prejudice to any other provisions, I / we agree to indemnify and keep the Company indemnified against all reasonable losses, liabilities, damages and costs (including all legal costs and/or litigation fees and expenses reasonably incurred, disbursements, other professional fees and any cost of investigating and defending or asserting any claim for indemnification hereunder), proceedings, claims and demands which the Company may reasonably suffer or incur as a result of any transactions or contracts entered into or services provided in respect of the “e-BankIn” services. I / we agree to immediately pay in full any sums due to the Company under any of these indemnities. The rights and remedies that this clause confers are not exclusive and shall not preclude the Company‘s assertion, as the case may be, of any rights or remedies available to the Company at law or equity (including but not limited to any right of set-off).

    Severability

    14. If, at any time, any of these terms and conditions is or become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining terms and conditions shall not be affected.

    English and Chinese Versions

    15. If there is any difference between the English language version of this form and the Chinese language version, the English language version shall prevail for all purposes.

    Governing Law and Jurisdiction

    16. These terms and conditions shall be governed and construed in accordance with the laws of Macau. Both Parties hereby irrevocably agree that solely courts located in Macau shall have jurisdiction to hear and determine any dispute and difference arising out of and in connection with these terms and conditions, and for such purposes hereby irrevocably agree to submit to the exclusive jurisdiction of said court(s).

    Declaration & Authorization

    (1) By using the e-BankIn, I / we confirm I / we have read and agreed to be bound by the terms and conditions as set out on this form.
    (2) I / We declare that the information contained herein and provided to AIA International Limited (hereinafter called “the Company”) are in all respects true, correct and complete to the best of my/our knowledge and belief.

    PERSONAL DATA COLLECTION AND USE

    I / We confirm that I / we have read and understood the AIA Personal Information Collection Statement ("AIA PIC").
    I / We declare and agree that any personal data and other information relating to me / us or my / our policy(ies) or investments contained in this application or collected, obtained, compiled or held by the Company by any means from time to time may be collected and utilized in accordance with the AIA PIC. I / We acknowledge and consent to the transfer of my / our personal data outside of Hong Kong (for policies issued in Hong Kong) or Macau (for policies issued in Macau), as the case may be, for the purposes and to the types of transferee as set out in the AIA PIC.
    The updated version of AIA PIC is available for download from its website: www.aia.com.hk, and is made available upon request.

     

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

    EXPLORE AIA
     
    AIA Vitality
    AIA iShop
    Sitemap
    About AIA 
    Media Centre
    Career

    Copyright © 2022 AIA Group Limited and its subsidiaries. All rights reserved."AIA Hong Kong", "AIA Macau", "AIA", the "Company", "we", "us" or "our" as used in this webpage refers to AIA International Limited (Incorporated in Bermuda with limited liability)
    Terms of Use | Privacy Statement | Code of Conduct |

    This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and Privacy Statement.