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AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person's identity.
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We care about every customer and we value your feedback.
We will acknowledge receipt of your feedback, compliments or complaints within 2 working days.
In case of complaints, we will update you with the results of our investigation within 11 working days.