Remarks:
What are you contacting us for?
- Beware of scams: AIA Hong Kong is a Registered SMS sender with the Office of the Communications Authority (OFCA) in Hong Kong. All SMS messages we send to local subscribers of mobile services in Hong Kong will have a sender ID beginning with prefix "#". Please also stay alert to suspicious messages from other sources such as fake websites, mobile apps, emails, and phone calls. Under no circumstances should you click on suspicious links or disclose personal information to avoid potential losses. If in doubt, please contact our customer service hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822. For more details, please visit here.
- AIA Hong Kong & Macau was alerted to one phishing email (info@aiainsurancehk[.]com) containing a link that redirects recipients to a fraudulent website (hxxps[:]//aiainsurancehk[.]com/HK) on 10 July 2025, and another fraudulent website (hxxps[:]//aiaonlineinsurance[.]com/HK) was identified on 12 July 2025. The two fraudulent websites pose themselves as AIA corporate websites and induces customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the email and websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.