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  • AIA RECENT PROMOTION CAMPAIGN

    AIA Hong Kong Reserves HK$40 Million to Support the City in Fighting COVID-19

    AIA is dedicated to protecting our customers’ health in light of the COVID-19 pandemic

    ITRAVEL PROTECT HK$200 PREMIUM DISCOUNT PROMOTION (LIMITED OFFER)

    Itravel Protect HK$200 Premium Discount Promotion

    Accident Pro Prime


    Apply iTravel Protect and provide a Reference Number from “COVID-19 Vaccination Record” issued by Department of Health, The Government of the Hong Kong Special Administrative Region to enjoy up to a total of HK$200 premium discount! Terms and conditions apply.

    In view of the fifth wave of COVID-19, AIA has set aside HK$40,000,000 to support the community in fighting the virus on all fronts, including a donation to be made via AIA Foundation to Yan Oi Tong to help the elderly and the underprivileged.

    In addition to setting aside HK$40,000,000 to support the two aforesaid projects, AIA also announced Special Claim Arrangement for Hospital Cover1 in light of the latest development of the pandemic. The Cover is extended to the community treatment facilities designated by the Hospital Authority. Moreover, AIA’s “Free Vaccination Side Effect Cover” launched last year has been extended to 31 December 2022. Meanwhile, AIA continues its “Telemedicine Service”2 for selected customers, staff and financial planners, enabling them to receive medical consultation and medicine without having the need to leave home. The Company also offers Rapid Antigen Test (RAT) Kits to all financial planners and staff to facilitate early detection, giving staff and customers extra peace of mind. With a range of anti-pandemic initiatives, AIA aims to serve the needs of different sectors of the community.

    Anti-COVID Support Initiatives on All Fronts:

    Special Claim Arrangement for Hospital Cover 1


    In view of the government’s current isolation treatment facilities, AIA has made special claim arrangement for Hospital Cover.

    “Telemedicine Service”2


    AIA continues to provide “Telemedicine Service” to selected individual and group insurance customers, staff and financial planners in Hong Kong.

    Donation to Yan Oi Tong


    HK$30 million donation to Yan Oi Tong via AIA Foundation, offering direct and spot-on support to the elderly and the underprivileged to overcome COVID-19 challenges.

    DONATION TO THE HONG KONG COUNCIL OF SOCIAL SERVICE


    Donation of HK$10 million to the Hong Kong Council of Social Service via AIA Foundation, offering emergency support to 10,000 persons with disabilities who are impacted by the pandemic.

    Remarks:


    1. Subject to the terms, conditions and benefits of the individual medical and group medical insurance policy contract. Moreover, AIA may review the situation in accordance with the development of the epidemic and update the Special Claim Arrangement accordingly. AIA reserves the right to change any terms and conditions or terminate this special claim arrangement for hospital cover without advance notices. In the event of any disputes, AIA’s decision shall be final and conclusive. No claim will be payable if the customer is admitted to a community treatment facility designated by the Hospital Authority as a non-COVID-19 confirmed patient.
    2. The Telemedicine Service is only applicable to selected Hong Kong plans and policies. Please refer to the brochure, policy contract or visit the website for the terms and conditions. The member must be physically present in Hong Kong to access the Telemedicine Service.

     


    Special Claim Arrangement for Hospital Cover1

     

    In view of the government’s current isolation treatment facilities, AIA has made special claim arrangement for Hospital Cover. If an eligible individual medical or group medical insurance customer is unfortunately diagnosed with COVID-19 and admitted to a public hospital or the following community treatment facility designated by the Hospital Authority for isolation treatment, AIA will provide a special claim arrangement of the Hospital Income, Hospital Benefit and Hospital Cash Benefit in the relevant policy subject to contract terms, enabling them to enjoy the same cover as with general hospitalisation.

    • Community Treatment Facility at AsiaWorld-Expo
    • North Lantau Hospital Hong Kong Infection Control Centre
    • Lantau Penny’s Bay Quarantine Centre
    • Tsing Yi Community Isolation Facility
    • San Tin Community Isolation Facility
    • Community Isolation Facility on Hong Kong Boundary Crossing Facilities Island of Hong Kong-Zhuhai-Macao Bridge
    • Fanling Community Isolation Facility
    • Hung Shui Kiu Community Isolation Facility
    • Yuen Long Tam Mei Community Isolation Facility
    • Kai Tak Community Isolation Facility

     

    Remarks:
    1. Subject to the terms, conditions and benefits of the individual medical and group medical insurance policy contract. Moreover, AIA may review the situation in accordance with the development of the epidemic and update the Special Claim Arrangement accordingly. AIA reserves the right to change any terms and conditions or terminate this special claim arrangement for hospital cover without advance notices. In the event of any disputes, AIA’s decision shall be final and conclusive. No claim will be payable if the customer is admitted to a community treatment facility designated by the Hospital Authority as a non-COVID-19 confirmed patient.




    “TELEMEDICINE SERVICE” HELPS REDUCE THE RISK OF DISEASE TRANSMISSION2

     

    AIA continues to provide “Telemedicine Service” to selected individual and group insurance customers, staff and financial planners in Hong Kong. The quality, convenient and efficient online platform allows those in need to book appointments and receive video consultation services provided by hospitals or medical service providers, while prescribed medicine can be delivered to their homes. Customers can receive timely and appropriate medical service without having the need to leave home during the pandemic, thus avoiding unnecessary face-to-face interactions and lowering the risk of transmission.



    Remarks:
    2. The Telemedicine Service is only applicable to selected Hong Kong plans and policies. Please refer to the brochure, policy contract or visit the website for the terms and conditions. The member must be physically present in Hong Kong to access the Telemedicine Service.




    Donation to Yan Oi Tong

     

    Vaccination
    Vaccination

     

    AIA is making a HK$30 million donation to Yan Oi Tong through AIA Foundation, providing prompt and targeted support for 10,000 elderly living alone and the underprivileged. Apart from distributing pandemic care packs, Yan Oi Tong will also provide them with various support, including medical services, home care services, and to purchase health products and daily necessities for home-delivery, to ensure their critical needs are duly met amid the pandemic.


    DONATION TO THE HONG KONG COUNCIL OF SOCIAL SERVICE

     

    Vaccination

     

    AIA is making a donation of HK$10 million via AIA Foundation to the Hong Kong Council of Social Service (HKCSS) to offer emergency support to people with disabilities who are impacted by the pandemic. The donation will be made in the form of supermarket and dining cash vouchers to be distributed through HKCSS’ agency members to 10,000 persons with disabilities, supporting them on purchases of meals and daily necessities to weather the hardship.


    AIA Vitality encourages members to get preventive vaccinations

    Vaccination


    AIA Vitality Members can earn 1,000 AIA Vitality Points^ by receiving any of the following vaccinations : Flu vaccination, Hepatitis B vaccination, Hepatitis A & B vaccination, HPV vaccination (females aged 18 - 26) and newly added COVID-19 Vaccination, which encourage members to actively prevent diseases and lead healthy lives.

    ^Members can earn 1,000 points after receiving the vaccination and uploading the proof.

    ADVICE FROM CHIEF MEDICAL OFFICER AND CORPORATE ADVISOR

    Advice on Novel Coronavirus
    Dr. York Chow, Chief Medical Officer and Corporate Advisor
    AIA Hong Kong & Macau

    Advice on Novel Coronavirus

    Advice on Novel Coronavirus

    Episode 1: All You Must Know about Preventing Novel Coronavirus

    Episode 1: All You Must Know about Preventing Novel Coronavirus

    EPISODE 2: THREE WAYS TO PREVENT NOVEL CORONAVIRUS

    EPISODE 2: THREE WAYS TO PREVENT NOVEL CORONAVIRUS

    EPISODE 4: TAKE CARE OF YOUR LOVED ONES

    EPISODE 4: TAKE CARE OF YOUR LOVED ONES

    EPISODE 3: PREVENTIVE MEASURES FOR WORK AND GOING OUT

    EPISODE 3: PREVENTIVE MEASURES FOR WORK AND GOING OUT

    FIGHT THE COVID-19 PANDEMIC TOGETHER WITH CAUTION AND CARE

    FIGHT THE COVID-19 PANDEMIC TOGETHER WITH CAUTION AND CARE

    GET PROTECTION FROM HOME ANYTIME YOU WANT WITH MORE INSURANCE SOLUTION OPTIONS

    Get Protection from Home Anytime You Want with More Insurance Solution Options

    Accident Pro Prime


    Contact AIA Financial Planners now for further details!

    Get in touch

    HEALTHCARE TIPS

    Novel Coronavirus Healthcare Tips

    Image

    LATEST NEWS

    Latest News

    For the latest information on the Novel Coronavirus, please visit the website of Centre for Health Protection.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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