moving mountain

RetireSmart Health Service

RetireSmart Health Service

Living well is about more than just living longer — it's about staying active, confident, and independent throughout life.
 
Once the eligible policy becomes effective, eligible insureds may activate the health support services, including health assessments, professional guidance and follow-up support, helping them proactively manage their wellbeing.
 
Certain health support services may also be shared with the eligible insured's parents and/or spouse, supporting loved ones on their healthy ageing journey together.
 
Whether in Hong Kong or designated cities in the Chinese Mainland, eligible insureds may conveniently access the relevant support and continue enjoying the moments that matter most.
Part 1 - Prevent & Engage*
(For eligible insured only)
 

Instant online preventive tools for early health awareness
 
  • Health questionnaire and personalised health advice

  • Online memory test and training

  • Online health webinars & health tips
Part 2 - Guide & Act#
(For eligible insured & their nominated family members@)
 
Real-time and non-invasive risk screening to identify immediate threats
 
  • At Home or Centre Health Assessment^ - Professional health assessment guided by a registered nurse. Choose from cognitive, vision or mobility screening to boost health awareness and independent living

  • 1:1 online lifestyle coaching^– Access support from a dietitian, physiotherapist, psychologist, or occupational therapist
 
Enhanced services (exclusive for High-tier Customers)^,&
 
  • Home-based treatment and training session – Choose support from a dietitian, physiotherapist and occupational therapist
 
Part 3 - Support & Care!
(For eligible insured & their nominated family members@)
 
Ongoing support and care to ensure continued follow-up on your health
 
  • Proactive Health Concierge

    • Led by registered nurses

    • Track screening trends and provide proactive alerts where appropriate

    • Provide general information on cognitive, vision and mobility health, personalised wellbeing guidance, and assistance in arranging service appointments.

    • Facilitate access connection to designated health professionals based on the eligible insured's preference
Remarks
  1. Part 1 – "Prevent & Engage" services are available on an unlimited usage basis per policy. Once activated, the eligible insured is entitled to access these services, provided that the eligible policy remains in effect at the time of use and the Services remain available.
  2. Part 2 – "Guide & Act" services are subject to a base quota of 5 sessions per policy. The eligible insured may nominate a maximum of two eligible family members (parents and/or spouse only) to share these services. Any sessions utilised by family member(s) will be deducted from the total quota. All services should be arranged by the eligible insured on behalf of their family member(s). 
  3. Each eligible insured may change his / her nominated family member(s) up to two times over the lifetime of the policy. Any newly nominated family member(s) must be the eligible insured's parent or spouse.
  4. Eligible insured who is covered under an eligible policy that meets the applicable premium eligibility criteria will be classified as High-tier Customers and will be entitled to additional sessions under Part 2 services and enhanced services. For details, please refer to the relevant product brochure. Eligible insured may choose to use the Services beyond the maximum number of usages at his/her own cost and shall settle the relevant fees directly with the Service Provider.
  5. If an eligible policy under which an eligible insured is covered is partially surrendered and, as a result, no longer meets the applicable premium requirements for High-tier Customer status, the eligible insured and their nominated family member(s) will no longer be entitled to High-tier Customer services, including any additional service entitlements available to High-tier Customers, from the effective date of the change in customer tier as determined by AIA. Services already used before the change in customer tier will not be clawed back. Thereafter, the eligible insured and their nominated family member(s) will only be entitled to the services applicable to the revised customer tier. For details, please refer to the relevant product brochure.
  6. Part 3 – "Support & Care" services are available to both the eligible insured and their nominated family member(s) on an unlimited usage basis per policy, provided that the eligible policy remains in effect at the time of use and the Services remain available. All services should be arranged by the eligible insured on behalf of their family member(s). 
 
For the avoidance of doubt, the references to "per policy" in Remarks *,#,! are subject to the following: if the same eligible insured is covered under more than one eligible policy for which the Services are available, the applicable entitlement to use the Services, including any applicable maximum number of uses, will apply once only and will not be increased by the number of eligible policies under which that eligible insured is covered.

Eligibility plans

To be eligible, customer should be insured under any of the following plans:
EverBliss Annuity Insurance Plan

The eligible insured can activate the services through the online platform of the designated third-party service provider or by calling the Proactive Health Concierge, both of which are dedicated exclusively for AIA customers.

Provide your information to validate the eligibility to activate and use the service.

Upon successful registration and eligibility verification, you can start using the services.

Please reference the User Guide (provided to eligible users) for the detailed flow on how to activate and use the services.
Call the Proactive Health Concierge
(852) 4737 7117
Or access the designated online platform to activate your Services
Get in touch with your financial planner
Important Information 
  1. RetireSmart Health Service ("the Services") are only available to eligible insureds under eligible AIA policy(ies), unless otherwise specified in the service leaflet. Certain Services may also be available to eligible family member(s) nominated by the eligible insured (limited to parents and/or spouse), and service entitlement may vary according to customer tier. Service entitlements are not accumulated where the same eligible insured is covered under more than one eligible policy. Applicable premium requirements for different customer tiers are set out in the relevant product brochure. Service entitlement is subject to     the applicable policy status, and it will be affected by any partial surrender of policy if such partial surrender results in any change of customer tier.
  2. The Services are provided in Hong Kong and designated cities in the Chinese Mainland, and are not applicable in Macau.
  3. The provision of the Services is subject to geographical limitations. For the list of designated cities in the Chinese Mainland, please visit https://www.aia.com.hk/en/health-and-wellness/healthcare-services/retiresmart-health-service or contact the Proactive Health Concierge at (852) 4737 7117.
  4. The Services are provided by the designated independent third-party service provider of the Services ("Service Provider"). Any service, product or solicitation of any kind provided by the Service Provider is not sold or promoted by AIA, and AIA shall not be responsible and/or liable for any service, product or solicitation of any kind provided by the Service Provider, to the fullest extent permitted by applicable law. 
  5. The Services are value-added services and do not form part of the contractual terms and benefits of any insurance policy, and are non-guaranteed.  The availability, eligibility and use of the Services are subject to the relevant product brochure, applicable eligibility requirements, policy status, service availability, service arrangements and applicable service terms and conditions.
  6. AIA reserves the right to amend, suspend or terminate the Services, any part thereof , service provider(s), or to change any terms and conditions relating thereto at any time without prior notice at its absolute discretion. Please take note that where claim reimbursement is available under the relevant eligible product(s), such claim reimbursement shall be subject to the provision of complete claim documents, insured's benefits entitlement, exclusions, policy contract, and terms and conditions of the eligible product(s). For details, please contact AIA for enquiry. 
  7. AIA is not the Service Provider, or the agent of the Service Provider, of the Services. AIA makes no representation, warranty or undertaking as to the quality, availability, continuity, timeliness or outcome of the Services, and shall not be responsible or liable for the Services provided by the Service Provider, to the fullest extent permitted by applicable law. Under no circumstances shall AIA be responsible or liable, to the fullest extent permitted by applicable law, for the acts, omission or negligence in the provision of the Services (including but not limited to diagnosis, treatment and medical and healthcare services) by the Service Provider. 
  8. If you have doubts or enquiries, please seek independent advice from registered medical practitioners or other qualified healthcare professional before receiving any medical and healthcare service. Please note that none of the Services is intended for emergency care or urgent medical situations. 
  9. With customer's informed consent obtained by the Service Provider, the Service Provider will collect and use the customer's personal particulars (including those of the insured's family member(s)) for registration and verification of identity and eligibility (where applicable) for the use of the Services, subject to the Service Provider's applicable Personal Information Collection Statement / Privacy Notice. 
  10. You are required to settle directly with the Service Provider for the charges of any services obtained that are not covered under the Services. For details, please contact the Service Provider. 
  11. In case of discrepancy or inconsistency between the Chinese and English version of the terms and conditions herein, the English version shall prevail.