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GROUP INSURANCE
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    • aia-mpf-member-journey

    Group Insurance Journey - Member

    AIA provides simple, comprehensive digital platforms, as well as unparalleled services for Group Insurance members. You can enjoy our Group Insurance services easily, anytime, anywhere. Watch the introduction video to learn more.

    • Become an AIA Group Insurance member
    • Medical consultation
    • Submit claims
    • Enhanced protection
    • Ease of getting support
    attention

    We will send you an email with an overview of our Group Insurance services. You will also receive eCard(s) and HealthCard(s) (if applicable) for you and your dependants 

    tired?

    You can access your policy information, submit claims and access important information anytime, anywhere with the “AIA Connect” mobile app or through the Employee login site

    attention

    You can look up nearby network doctors and hospitals using “AIA Connect”

    attention

    Simply present your eCard* on “AIA Connect” to complete registration at network doctors’ clinics, private hospitals or labs^, so you can avoid the hassle of bringing a physical medical card with you

    * The availability and conditions of usage of eCard is subject to terms of specific policy.
    ^ Only applicable for private hospitals or labs in Hong Kong.

    attention

    “AIA Connect” supports all types of outpatient claims*:

    • General Practitioner
    • Specialist
    • Chinese Medical Practitioner
    • Physio
    • Dental
    • X-Ray & Lab Test
    • Chiropractor
    • Prescribed Medicine Purchased Outside Clinic

    * The availability and conditions of usage of eClaim is subject to terms of specific policy.

    attention

    You will be reimbursed in as little as 3 working days in a few simple steps using “AIA Connect”, and you can check your claim status or pay any shortfalls (if applicable) anytime

    attention

    Alternatively, you can log in to the Employee login site for outpatient claims, or click here to manage other types of Group Insurance claims

    attention

    The general basic Group Insurance plan may not cover all your protection needs as you reach milestones, such as resignation or retirement. You may wish to consider purchasing additional medical, accident and dental protection at affordable premiums through “AIA Connect” or by clicking here*

    *Subject to specific policy terms.

    attention

    You can also check out our other employee voluntary retirement solutions, such as MPF Personal Account consolidation and MPF Tax Deductible Voluntary Contributions

    attention

    Member Hotline: 2200 6333

    • Monday to Friday: 9am to 5.30pm
    • Closed on Saturdays, Sundays and public holidays
    attention

    Chat with AIA

    • Download “AIA Connect" and “Andy” will respond instantly to your Group Insurance related questions on topics like account maintenance, benefits, claim procedures and status, and the claim payment process
    attention

    Employee login site

    attention

    24-hour Interactive Voice Response System

    Click Here
    「友邦獎學金」
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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