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Personal Medical Case Management Services with Rehabilitation Management
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    • PERSONAL MEDICAL CASE MANAGEMENT SERVICES with Rehabilitation management

    Taking care of your medical and emotional needs from diagnosis, treatment to the recovery

    • About the service
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?

    Eligible plans

    To be eligible, customer should be insured under any of the following plans (both stand-alone and rider versions):

    + Expand All
    - Collapse All
    CEO Medical Plan Series
     
    • CEO Medical Plan
    • CEO Medical Plan (Worldwide)
    • Executive Health Plan
    • Executive Health Plan (Worldwide)
    • Regal Health Plan
    • Regal Health (Worldwide)
    CEO Medical Plan 2 Series
     
    • CEO Medical Plan 2
    • CEO Medical Plan (Worldwide) 2
    • CEO Pearl Medical Plan 2
    • CEO Pearl Medical Plan (Worldwide) 2
    CEO Medical Plan 3 Series
     
    • CEO Medical Plan 3
    • CEO Medical Plan (Worldwide) 3
    • CEO Pearl Medical Plan 3
    • CEO Pearl Medical Plan (Worldwide) 3
    CEO Medical Plan 5 Series
     
    • CEO Medical Plan 5
    • CEO Medical Plan (Worldwide) 5
    • CEO Pearl Medical Plan 5
    • CEO Pearl Medical Plan (Worldwide) 5
    CEO Essence Medical Plan Series
     
    • CEO Essence Medical Plan*
    • CEO Essence Pearl Medical Plan

      *  Also applicable to AIA Vitality version

    CEO Essence Medical Plan 2 Series
     
    • CEO Essence Medical Plan 2*
    • CEO Essence Pearl Medical Plan 2*

      *  Also applicable to AIA Vitality version

    Super Good Health Medical Plan (Ultra/Super Deluxe Plan) Series
     
    • Super Good Health Medical Plan (Ultra-deluxe Plan)
    • Super Good Health Medical Plan (Super-deluxe Plan)
    • Cheerful Super Good Health Rider (Super-deluxe Plan)
    Super Good Health Plan 2 (Standard Private Plan) Series
     
    • Super Good Health Medical Plan 2 (Standard Private Plan)*

    *  Also applicable to AIA Vitality version

    Metro-Trio Medical & Critical Illness Plan (Standard Private Plan) Series
     
    • Metro-Trio Medical & Critical Illness Protection Plan (Standard Private Plan)*
    • Metro-Trio Pearl Medical & Critical Illness Protection Plan (Standard Private Plan)*

    * Also applicable to AIA Vitality version

    Severe Illness Medical Protection Rider Series
     
    • Severe Illness Medical Protection Rider*
    • Severe Illness Pearl Medical Protection Rider*

    *Also applicable to AIA Vitality version

    Health Journey Guardian
     
    • Health Journey Guardian (Ward)*
    • Health Journey Guardian (Semi-Private)*
    • Health Journey Guardian (Standard Private)*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Flexi Scheme
     
    • AIA Voluntary Health Insurance Flexi Scheme (Ward)*
    • AIA Voluntary Health Insurance Flexi Scheme (Semi-Private)*
    • AIA Voluntary Health Insurance Flexi Scheme (Standard Private)*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Prime Scheme
     
    • AIA Voluntary Health Insurance Prime Scheme*


    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Privilege Scheme
     
    • AIA Voluntary Health Insurance Privilege Scheme*
     
    *Also applicable to AIA Vitality version
    AIA Voluntary Health Insurance Privilege Plus Scheme

     

    • AIA Voluntary Health Insurance Privilege Plus Scheme*
     
    *Also applicable to AIA Vitality version
    Privilege Plus Medical Plan

     

    • Privilege Plus Medical Plan*
     
    *Also applicable to AIA Vitality version
    Privilege Plus Pearl Medical Plan

     

    • Privilege Plus Pearl Medical Plan*
     
    *Also applicable to AIA Vitality version
    Privilege Medical Rider
     
    • Privilege Medical Rider*
     
     *Also applicable to AIA Vitality version
    Privilege Pearl Medical Rider

     

    • Privilege Pearl Medical Rider*
     
     *Also applicable to AIA Vitality version
    Cancer Guardian 3 series

     

    • Cancer Guardian 3*
    • Cancer Guardian Pearl 3*

    *Also applicable to AIA Vitality version

    StepUp Medical Protection Plan 2 Series

     

    • StepUp Medical Protection Plan 2 (Standard Private Plan)*
    • StepUp Medical Protection Plan 2 (VIP Plan – Standard Private Plan)*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Standard Scheme (Only Applicable to Promotional Period)
     
    • AIA Voluntary Health Insurance Standard Scheme*#

    *Also applicable to AIA Vitality version

    #This offer will be started from policy effective date for 3 years and only applicable to eligible customer of AIA Voluntary Health Insurance Standard Scheme promotion offer. Eligible customers can refer to the promotion leaflet for the terms and conditions.

     

    Superior Critical Illness Plan Pro (Only Applicable to Promotional Period)
     
    • Superior Critical Illness Plan Pro*#

    *Also applicable to AIA Vitality version & Superior Critical Illness Rider Pro include Pearl version

    # This offer will be started from policy effective date for 3 years and only applicable to eligible customer of Superior Critical Illness Plan Pro. Eligible customers can refer to the promotion leaflet for the terms and conditions.

    Important Information

    1. Subject to individual policy provisions, the personal medical case management services and / or Rehabilitation Management may only be the value-added services and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.

    2. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.

    3. Eligibility for service is subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix.

    4. Additional charges might be incurred for some particular services stated by Medix.

    5. With customer’s informed consent, their medical history will be passed to Medix for providing the related services.

    6. Statistics and service information stated in this webpage have been verified by Medix only. AIA shall not be responsible or liable for the statistic and services information stated in this webpage.

    7. The above information is for reference only. Please contact Medix for full details of the scope of the service.
     
    ^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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