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Personal Medical Case Management Services
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    • PERSONAL MEDICAL CASE MANAGEMENT SERVICES

    Take care of your medical and emotional needs throughout your healthcare journey

    • Personal Medical Case Management Services
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?

    Eligible plans

    To be eligible, customer should be insured under any of the following plans (both stand-alone and rider versions):

    + Expand All
    - Collapse All
    CEO Medical Plan Series
     
    • CEO Medical Plan
    • CEO Medical Plan (Worldwide)
    • Executive Health Plan
    • Executive Health Plan (Worldwide)
    • Regal Health Plan
    • Regal Health (Worldwide)
    CEO Medical Plan 2 Series
     
    • CEO Medical Plan 2
    • CEO Medical Plan (Worldwide) 2
    • CEO Pearl Medical Plan 2
    • CEO Pearl Medical Plan (Worldwide) 2
    CEO Medical Plan 3 Series
     
    • CEO Medical Plan 3
    • CEO Medical Plan (Worldwide) 3
    • CEO Pearl Medical Plan 3
    • CEO Pearl Medical Plan (Worldwide) 3
    CEO Medical Plan 5 Series
     
    • CEO Medical Plan 5
    • CEO Medical Plan (Worldwide) 5
    • CEO Pearl Medical Plan 5
    • CEO Pearl Medical Plan (Worldwide) 5
    CEO Essence Medical Plan Series
     
    • CEO Essence Medical Plan*
    • CEO Essence Pearl Medical Plan

      *  Also applicable to AIA Vitality version

    CEO Essence Medical Plan 2 Series
     
    • CEO Essence Medical Plan 2*
    • CEO Essence Pearl Medical Plan 2*

      *  Also applicable to AIA Vitality version

    Super Good Health Medical Plan (Ultra/Super Deluxe Plan) Series
     
    • Super Good Health Medical Plan (Ultra-deluxe Plan)
    • Super Good Health Medical Plan (Super-deluxe Plan)
    • Cheerful Super Good Health Rider (Super-deluxe Plan)
    Super Good Health Plan 2 (Standard Private Plan) Series
     
    • Super Good Health Medical Plan 2 (Standard Private Plan)*

    *  Also applicable to AIA Vitality version

    Metro-Trio Medical & Critical Illness Plan (Standard Private Plan) Series
     
    • Metro-Trio Medical & Critical Illness Protection Plan (Standard Private Plan)*
    • Metro-Trio Pearl Medical & Critical Illness Protection Plan (Standard Private Plan)*

    * Also applicable to AIA Vitality version

    Severe Illness Medical Protection Rider Series
     
    • Severe Illness Medical Protection Rider*
    • Severe Illness Pearl Medical Protection Rider*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Flexi Scheme
     
    • AIA Voluntary Health Insurance Flexi Scheme (Ward)*
    • AIA Voluntary Health Insurance Flexi Scheme (Semi-Private)*
    • AIA Voluntary Health Insurance Flexi Scheme (Standard Private)*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Prime Scheme
     
    • AIA Voluntary Health Insurance Prime Scheme*


    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Standard Scheme (Only Applicable to Promotional Period)
     
    • AIA Voluntary Health Insurance Standard Scheme*#

    *Also applicable to AIA Vitality version

    #This offer will be started from policy effective date for 3 years and only applicable to eligible customer of AIA Voluntary Health Insurance Standard Scheme promotion offer. Eligible customers can refer to the promotion leaflet for the terms and conditions.

     

    Superior Critical Illness Plan Pro (Only Applicable to Promotional Period)
     
    • Superior Critical Illness Plan Pro*#

    *Also applicable to AIA Vitality version & Superior Critical Illness Rider Pro include Pearl version

    # This offer will be started from policy effective date for 3 years and only applicable to eligible customer of Superior Critical Illness Plan Pro. Eligible customers can refer to the promotion leaflet for the terms and conditions.

    Important Information

    1. Subject to individual policy provisions, the personal medical case management services may only be a value-added service and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.

    2. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.

    3. Eligibility for service is subject to evaluation by AIA and Medix and the services provided are subject to the terms and conditions of Medix.

    4. Additional charges might be incurred for some particular services stated by Medix.

    5. With customer’s informed consent, their medical history will be passed to Medix for the purpose of medical assessment.

    6. Statistics and service information stated in this website have been verified by Medix only.

    7. Please contact Medix for full details of the scope of the service.
    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong’s Customer Service Centres & their Cashier Offices:

    • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
    • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    Macau’s Customer Service Centres:

    • Monday - Friday; 10am - 4pm.

    Hotline Services:

    • All hotline services will remain normal.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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