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Personal Medical Case Management Services with Rehabilitation Management
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  • PERSONAL MEDICAL CASE MANAGEMENT SERVICES with Rehabilitation management

    Taking care of your medical and emotional needs from diagnosis, treatment to the recovery

    • About the service
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?

    FAQ

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    How does personal medical case management services differ from a second opinion?

    When customers opt for a second opinion, they receive a single page of written advice, rather than an ongoing personally adapted services. Following a second opinion, the customer is often left with questions and overwhelmed with treatment options as well as the need to choose the best doctor and hospital.

    With personal medical case management services,  the customer is never alone. The service accompanies the customer at all times, throughout the journey of diagnosis, treatment until recovery.


    To start the service, will the customer be required to consult a Medix doctor?

    Not necessarily. The service is mainly carried out through communication with doctors and nurses from Medix over the phone, video conference or email.


    Upon the customer’s request, will Medix refer customer for treatment abroad?

    Medix’ assessment of treatment will be based on medical necessity. Medix will only consider recommending consultation or treatment abroad if there is insufficient experience or a lack of local specialists in the relevant fields.


    What is the difference between Personal Medical Case Management Services and the Rehabilitation Management?

    Personal Medical Case Management Services and Rehabilitation Management support customers at different stage during their treatment and rehabilitation journey.

    Personal Medical Case Management Services focus on providing support to the customer to ensure accurate diagnosis and personalising the most suitable treatment plan. Rehabilitation Management focuses on providing support to the customer during the rehabilitation stage, after the treatment.

    Both services are here to accompany customers and help reduce some of the burden providing confidence, clarity and control and ensuring personalised and tailored pathways throughout their medical journey.


    Why we need Rehabilitation Management?

    According to the 2019 Global Burden Disease Study, one in every three people globally has conditions that could benefit from rehabilitation1.

    And according to World Health Organization Report2, rehabilitation helps to minimise the disabling effect of chronic health conditions, such as cardiovascular disease and cancer, including pain and other complications. Globally, about 2.4 billion people are living with a health condition that benefits from rehabilitation. This estimated need for rehabilitation is going to increase in the coming years.

     

    1 Source: https://vizhub.healthdata.org/rehabilitation/

    2 Source: World Health Organization https://www.who.int/news-room/fact-sheets/detail/rehabilitation


    Who can apply for the Rehabilitation Management?

    Rehabilitation Management is applicable to insured person of designated insurance plans with the following conditions:

    • Diagnosed with cancer and have received the relevant surgery, treatment or medical procedure, including radiotherapy, chemotherapy, immunotherapy, biological treatment; or
    • Diagnosed with cardiovascular diseases and have completed the relevant surgery or medical procedure, including cardiac angioplasty, open heart surgery, heart valve replacement.

    Why Rehabilitation Management is only applicable to designated conditions of cancer and cardiovascular diseases?

    According to Medix and AIA statistics1, Cancer and Cardiovascular conditions are among the most prevalent and also are conditions which people are most concerned about.

    According to World Health Organization Report2, rehabilitation helps to minimise the disabling effect of chronic health conditions, such as cardiovascular disease and cancer, including pain and other complications. 2 As such, we wanted to offer services that will provide value to our customers at times when they need it most. AIA and Medix will review the service from time to time to consider the need to expand the scope of the services.

     

    1 According to the AIA internal claims statistics on 2018, 2019 & 2020

    2Source: World Health Organization https://www.who.int/news-room/fact-sheets/detail/rehabilitation


    Should the eligible customer complete the treatment but yet to use personal medical case management services, is he/she able to apply Rehabilitation Management directly?

    Yes. Eligible customers can apply for the Rehabilitation Management directly.


    Which type of customer is eligible customer of Rehabilitation Management?

    Rehabilitation Management is an extension service of the Personal Medical Case Management Services. All existing eligible customers of Personal Medical Case Management Services will be entitled to Rehabilitation Management.


    Are the rehabilitation related expenses covered by AIA policy?

    Similar to Personal Medical Case Management Services, this service is separated from insurance coverage. The provision of service does not imply AIA’s any admission of liability of any benefit claim. Customers are recommended to reference their policy contracts for the protection coverage. For any queries, please contact AIA or your financial planners for details.


    Know More

    For application of service, please call (852) 2232-8820

    Service hours

    Mon-Fri: 9am - 6pm

    Sat: 9:00am - 1:00pm

    Sun and Public Holiday Closed

    Download service leaflet

    Get in touch with your financial planner

    Visit Medix website

    Important Information

    1. Subject to individual policy provisions, the personal medical case management services and / or Rehabilitation Management may only be the value-added services and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.

    2. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.

    3. Eligibility for service is subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix.

    4. Additional charges might be incurred for some particular services stated by Medix.

    5. With customer’s informed consent, their medical history will be passed to Medix for providing the related services.

    6. Statistics and service information stated in this webpage have been verified by Medix only. AIA shall not be responsible or liable for the statistic and services information stated in this webpage.

    7. The above information is for reference only. Please contact Medix for full details of the scope of the service.
     
    ^Evaluation includes the status of customer’s eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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