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Personal Medical Case Management Services
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    • PERSONAL MEDICAL CASE MANAGEMENT SERVICES

    Take care of your medical and emotional needs throughout your healthcare journey

    • Personal Medical Case Management Services
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?

    how does it work?

    Initiation of service 

    Appointment of a personal medical team, including a specialist and medical coordinator nurse

    Retrieval of medical documents – test results, imaging, medical records, etc.

    Review and re-evaluation of the medical condition and information

    Referral for further tests, if required

    Review, consultations & recommendations

    Consultation by top specialists

    Review of all test results, including radiology and laboratory tests, by a Medix specialist

    Re-assessment of medical case by a multidisciplinary team

    Formulation of recommendations for treatment

    Drafting a comprehensive treatment programme to ensure optimal care

    Referral to a leading medical team

    Ongoing communication with the medical team as needed

    Guidance, supervision & support

    Coordination and assistance in running the treatment programme

    Monitoring quality and efficiency of care

    Ongoing personalised support and medical information 24/7

    Guidance through rehabilitation and return to everyday life

    Written clinical summary for future use, as required

    Important Information

    1. Subject to individual policy provisions, the personal medical case management services may only be a value-added service and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.

    2. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.

    3. Eligibility for service is subject to evaluation by AIA and Medix and the services provided are subject to the terms and conditions of Medix.

    4. Additional charges might be incurred for some particular services stated by Medix.

    5. With customer’s informed consent, their medical history will be passed to Medix for the purpose of medical assessment.

    6. Statistics and service information stated in this website have been verified by Medix only.

    7. Please contact Medix for full details of the scope of the service.
    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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