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    • PERSONAL MEDICAL CASE MANAGEMENT SERVICES

    Take care of your medical and emotional needs throughout your healthcare journey

    • Personal Medical Case Management Services
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?
    Leo’s Story

    Leo’s Story

    Leo was diagnosed with Parotid Gland Cancer. He tried to seek 2nd opinions from different specialists and surgeons, which made him even more confused. With Medix’s help, LEO was able to adopt the most appropriate treatment in order to shorten the treatment time and save the money.
    HONDA’S STORY

    HONDA’S STORY

    Honda’s family member was diagnosed with cancer and want to head to Shanghai for treatment.  With Medix’s independent in-house research department that accredits specialists and medical centres around world, they were able to effectively identify a suitable doctor for treatment in this critical time.
    Roy’s Story

    ROY’S STORY

    When Roy’s son developed unusual behaviour after being diagnosed with influenza and has taken excessive dosage of Tamiflu, Medix was there not only to provide professional guidance but also emotional support to Roy during this difficult time. 
    CADI AND KYLE’S STORY

    CADI AND KYLE’S STORY

    Cadi and Kyle are happy to share with others about their story of how they faced the different recommendations from doctors regarding what surgeries should be done for their little boy, and how Medix supported them to in making the right decision and choosing the right doctor.
    LILIAN’S STORY

    LILIAN’S STORY

    Why Lilian found Medix is her good friend and companion throughout her medical journey battling with the autoimmune disease? How the service gives Lilian the confidence to carry on living with the disease?
    Mr. Fenlon’s story

    Mr. Fenlon’s story

    Mr. Fenlon’s stress level went through the roof after he got an urgent surgery to remove his abdominal tumor.  Medix transformed Mr. Fenlon’s condition by searching for the newest medical research and treatment, and provide adequate information for him to decide on his long term treatment arrangement.
    ANITA’S STORY

    ANITA’S STORY

    Anita had abdominal pain months after her radiotherapy and target therapy, so she contacted Medix.  They carefully examined her situation, sought advice from their oversea experts and arranged Anita to undergo further investigations.  Finally, Anita was reassured that she could improve her condition by adjusting her daily eating habits.
    Mr. Zhang’s Story

    Mr. Zhang’s Story

    When Mr. Zhang found out he needed urgent surgery, his first instinct was to travel to Beijing.  Medix intervened and quickly identified the appropriate surgeon in Hong Kong for the job and took care of all the coordination. 
    Mrs. Lees Story

    Ms. Lee’s story

    Being a financial planner and a mom, Ms. Lee felt helpless when she found her son’s condition deteriorated again after surgery.  Medix helped to consult various international experts and to make sure the treatment is truly needed and properly arranged.  Ms. Lee realized that the service is helpful to her family as well as her customers.
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    REAL LIFE STORIES
    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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