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Personal Medical Case Management Services with Rehabilitation Management
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    • Personal Medical Case Management Services with Rehabilitation Management

    Taking care of your medical and emotional needs from diagnosis, treatment to the recovery

    • About the service
    • Eligibility
    • How does it work?
    • Real Life Stories
    • Want to know more?
    IVAN’S STORY

    IVAN’S STORY

    Ivan’s daughter, Samantha, was diagnosed with benign in her thyroid. The doctor recommended her to conduct regular check-up to monitor the growth of the tissue to avoid it become cancerous. In the meantime, he got to know Medix and would like to seek for medical advice from them. After studying, Medix’s global specialist made the recommendations and elaborated further to Ivan. This is not only relieve Ivan’s worry, but also let Samantha back to healthy living. 
    Francis’s Story

    Francis’s Story

    Francis was diagnosed with Basal Cell Carcinoma Cancer. After the first operation, his doctor advised him that it is life-threatening as there is a chance of recurrence and it may spread all over the body via blood stream. He then tried to seek for Medix’s opinion. Medix’s global specialists advised him to undergo 2nd operation, Francis was now free from the threat of recurrence of the cancer. 
    Leo’s Story

    Leo’s Story

    Leo was diagnosed with Parotid Gland Cancer. He tried to seek 2nd opinions from different specialists and surgeons, which made him even more confused. With Medix’s help, LEO was able to adopt the most appropriate treatment in order to shorten the treatment time and save the money.
    HONDA’S STORY

    HONDA’S STORY

    Honda’s family member was diagnosed with cancer and want to head to Shanghai for treatment.  With Medix’s independent in-house research department that accredits specialists and medical centres around world, they were able to effectively identify a suitable doctor for treatment in this critical time.
    Roy’s Story

    ROY’S STORY

    When Roy’s son developed unusual behaviour after being diagnosed with influenza and has taken excessive dosage of Tamiflu, Medix was there not only to provide professional guidance but also emotional support to Roy during this difficult time. 
    CADI AND KYLE’S STORY

    CADI AND KYLE’S STORY

    Cadi and Kyle are happy to share with others about their story of how they faced the different recommendations from doctors regarding what surgeries should be done for their little boy, and how Medix supported them to in making the right decision and choosing the right doctor.
    LILIAN’S STORY

    LILIAN’S STORY

    Why Lilian found Medix is her good friend and companion throughout her medical journey battling with the autoimmune disease? How the service gives Lilian the confidence to carry on living with the disease?
    Mr. Fenlon’s story

    Mr. Fenlon’s story

    Mr. Fenlon’s stress level went through the roof after he got an urgent surgery to remove his abdominal tumor.  Medix transformed Mr. Fenlon’s condition by searching for the newest medical research and treatment, and provide adequate information for him to decide on his long term treatment arrangement.
    ANITA’S STORY

    ANITA’S STORY

    Anita had abdominal pain months after her radiotherapy and target therapy, so she contacted Medix.  They carefully examined her situation, sought advice from their oversea experts and arranged Anita to undergo further investigations.  Finally, Anita was reassured that she could improve her condition by adjusting her daily eating habits.
    Mr. Zhang’s Story

    Mr. Zhang’s Story

    When Mr. Zhang found out he needed urgent surgery, his first instinct was to travel to Beijing.  Medix intervened and quickly identified the appropriate surgeon in Hong Kong for the job and took care of all the coordination. 
    Mrs. Lees Story

    Ms. Lee’s story

    Being a financial planner and a mom, Ms. Lee felt helpless when she found her son’s condition deteriorated again after surgery.  Medix helped to consult various international experts and to make sure the treatment is truly needed and properly arranged.  Ms. Lee realized that the service is helpful to her family as well as her customers.
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    REAL LIFE STORIES
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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